FAQ Page
Frequently Asked Questions (FAQ)
Order Processing
Q: How long does it take to process my order?
A: Orders are processed within 2–5 business days before they are shipped. Once your order has been processed and shipped, you will receive a confirmation notification.
Shipping
Q: Where do you ship from?
A: All orders are shipped from Singapore.
Q: How long does shipping take?
A: Shipping times vary depending on your location:
- Domestic (Singapore): 3–7 business days
- International: 7–14 business days
Please note that delivery times may vary depending on postal services and customs processing.
Q: Do you offer free shipping?
A: Yes. We offer free shipping on all orders over $15.
Product Information
Q: Are Mochi stickers waterproof?
A: Yes, all Mochi stickers are waterproof and designed to be durable for everyday use.
Q: What surfaces can the stickers be applied to?
A: Mochi stickers can be applied to many surfaces including:
- Laptops
- Phones
- Water bottles
- Notebooks
- Tablets
They may also work on other surfaces. However, Mochi Brand is not responsible for any damage that may occur due to sticker application or removal.
Returns & Refunds
Q: Do you accept returns?
A: We currently do not accept returns unless the item arrives damaged.
Q: What should I do if my order arrives damaged?
A: If your order arrives damaged, please take a clear photo of the item immediately and email it to:
Please include a short explanation of how the order was damaged so we can review and assist you.
Shipping Issues
Q: What happens if my order is lost during shipping?
A: If an order is confirmed lost due to shipping, the customer will receive:
- A full refund, and
- An additional $10 store credit for use in our store.
Q: What if my order is delayed?
A: If your order experiences significant delays during shipping, we will issue a 10% discount voucher that can be used on a future purchase.
Contact
Q: How can I contact Mochi Brand?
A: For any questions, support requests, or order issues, don't hesitate to get in touch with us at:
We will respond as soon as possible during business hours.