Shipping Policy
Thank you for shopping with Mochi Brand. This Shipping Policy outlines how orders are processed and delivered.
Order Processing
All orders are processed within 2–5 business days. Once your order has been processed and shipped, you will receive a shipping confirmation notification.
Please note that processing times may be longer during peak seasons, holidays, or promotional periods.
Shipping Location
All orders are shipped from Singapore.
Shipping Times
Estimated delivery times depend on the destination:
- Domestic (Singapore): 3–7 business days
- International: 7–14 business days
Please note that these delivery times are estimates and may vary depending on postal services, customs clearance, and other factors beyond our control.
Shipping Fees
We offer free shipping on all orders over $15.
Shipping fees for orders below this amount may vary depending on the destination and shipping method selected at checkout.
Lost Packages
If an order is confirmed lost during shipping, the customer will receive:
- A full refund, and
- An additional $10 store credit that can be used on our store.
Customers who believe their package is lost should contact us for assistance.
Delayed Shipments
Shipping delays may occasionally occur due to circumstances outside our control, such as postal service disruptions or customs processing.
If your order experiences significant delays, we will issue a 10% discount voucher that can be used on a future purchase.
Contact
If you have any questions regarding shipping or your order, please contact us at:
Our support team will respond as soon as possible during business hours.